These Terms and Conditions set out the basis on which Rubbish Clearance Harrow provides waste collection, rubbish removal and related services. By booking a service, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 "Company", "we", "us" and "our" refer to Rubbish Clearance Harrow, the provider of the waste collection and rubbish clearance services.
1.2 "Customer", "you" and "your" mean the person or business making a booking and any person acting with their authority.
1.3 "Services" means waste collection, rubbish clearance, bulky waste removal, and any other related services provided by the Company.
1.4 "Booking" means a request for Services made by the Customer and accepted by the Company in accordance with these Terms and Conditions.
1.5 "Waste" means the items, materials and rubbish to be collected, removed or handled by the Company as part of the Services.
2.1 The Company provides waste collection and rubbish clearance services for domestic, commercial and other premises within its service area. The exact services provided will be as described in the Booking confirmation or agreed in writing with the Customer.
2.2 The Company will collect and remove Waste from the collection point specified at the time of Booking, which may include household rubbish, garden waste, general non-hazardous commercial waste, and other non-hazardous materials.
2.3 The Company does not normally collect hazardous waste, including but not limited to asbestos, clinical waste, chemicals, solvents, oils, gas bottles, flammable or explosive materials, or any waste classified as hazardous under applicable waste regulations. Any request to handle such materials must be agreed in writing in advance and may be refused at our sole discretion.
2.4 The Company reserves the right to refuse to collect any Waste that it reasonably considers unsafe, unlawful to transport or dispose of, or beyond the scope of what was agreed at the time of Booking.
3.1 Bookings may be made by telephone, email or other communication methods as made available by the Company from time to time.
3.2 When making a Booking, you must provide accurate and complete information, including but not limited to your name, contact details, collection address, description and approximate volume or weight of the Waste, access arrangements, and any special circumstances that may affect the Service.
3.3 The Company will use the information you provide to estimate the price and time required for the Service. If upon arrival the volume, weight, type of Waste, or access conditions differ significantly from those described at the time of Booking, the Company may adjust the price, refuse part or all of the collection, or propose an alternative arrangement.
3.4 A Booking is not confirmed until the Company has accepted it and, where applicable, you have paid any required deposit. The Company may decline a Booking at its discretion.
3.5 The Customer is responsible for ensuring that someone with authority is present at the collection address at the agreed time to grant access, confirm the Waste to be removed and approve any changes to the Service or price.
4.1 Prices may be based on factors including, but not limited to, estimated volume, weight, labour time, access difficulty, parking conditions, and disposal costs.
4.2 Any quotation provided prior to the collection is an estimate based on the information supplied by the Customer. The final price may change if the actual circumstances differ from those described at the time of Booking.
4.3 The Company will inform you of any change in price before proceeding with the Service. If you do not agree to the revised price, you may cancel the Service at that point. However, a call-out or cancellation fee may apply if the team has already attended the property, as detailed in the cancellation provisions below.
5.1 Payment terms will be confirmed at the time of Booking. The Company may require full or partial payment in advance, or payment upon completion of the Service.
5.2 Payment may be made by cash, debit card, credit card, bank transfer or other methods accepted by the Company. Some payment methods may not be available for all types of jobs or customers.
5.3 For business Customers, credit terms may be offered at the Company’s discretion. Where credit terms apply, invoices must be paid in full by the due date stated on the invoice. The Company reserves the right to charge interest and reasonable recovery costs on overdue amounts in line with applicable law.
5.4 All prices are stated exclusive of VAT unless otherwise indicated. If VAT is applicable, it will be charged at the prevailing rate in addition to the stated price.
5.5 The Customer is responsible for paying any parking charges, congestion charges, tolls, or other third-party fees directly associated with the provision of the Service, unless otherwise agreed in writing.
6.1 If you wish to cancel or reschedule your Booking, you must notify the Company as soon as reasonably possible.
6.2 The Company may apply the following cancellation terms, unless otherwise agreed:
a. Cancellations made more than 24 hours before the scheduled collection time may be accepted without a cancellation charge.
b. Cancellations made within 24 hours of the scheduled collection time may incur a cancellation fee to cover costs, including but not limited to staff time and travel arrangements.
c. If our team attends the property at the agreed time and is unable to gain access, or the Service cannot proceed due to circumstances within the Customer’s control, the visit may be treated as a late cancellation and a call-out fee may be charged.
6.3 Rescheduling is subject to availability. The Company will make reasonable efforts to accommodate any change, but cannot guarantee that a new requested time or date will be available.
6.4 You must ensure that adequate access is available at the time of collection, including any necessary permissions for entry to communal areas, car parks or gated properties. If access is unsafe, restricted or impractical, the Company may refuse to continue the Service or adjust the price accordingly.
7.1 The Customer is responsible for:
a. Providing accurate information about the Waste and the collection address.
b. Ensuring that the Waste is clearly identified and, where necessary, separated from items that are not to be removed.
c. Ensuring safe and reasonable access to the Waste, including any necessary permissions, keys or codes.
d. Complying with any reasonable instructions given by the Company’s staff to enable safe and lawful completion of the Service.
7.2 The Customer must not ask the Company’s staff to undertake any activity that may be unsafe, illegal or outside the scope of the booked Services.
8.1 The Company will handle, transport and dispose of Waste in accordance with applicable UK waste management legislation and regulations, including any relevant duty of care requirements.
8.2 Waste collected will be taken to authorised facilities for recycling, recovery or disposal. The Company will use reasonable efforts to maximise recycling and minimise landfill use where practicable.
8.3 The Customer confirms that the Waste to be collected does not contain hazardous materials unless this has been expressly disclosed and agreed in advance. If hazardous or prohibited substances are discovered within the Waste, the Company may refuse to handle them, isolate them for separate handling, or return them, and may charge additional fees for any extra time, handling or specialist services required.
8.4 The Customer remains responsible for any illegal or improper contents concealed within the Waste. If such contents cause the Company to incur additional costs, penalties, claims or damages, the Customer shall indemnify the Company for all reasonable losses arising from those contents, subject to applicable law.
9.1 The Company will use reasonable skill and care in performing the Services. However, the Company’s liability to the Customer is limited as set out in this section.
9.2 The Company shall not be liable for any loss or damage arising from:
a. Inaccurate or incomplete information provided by the Customer.
b. Failure of the Customer to comply with these Terms and Conditions or the instructions of the Company’s staff.
c. Pre-existing defects, weaknesses or structural issues at the property.
d. Minor cosmetic damage or wear and tear that may arise as a result of normal rubbish clearance operations, where the Company and its staff have acted with reasonable care.
9.3 The Company’s total liability for direct loss or damage arising from the provision of the Services, whether in contract, tort or otherwise, shall be limited to the price paid or payable for the specific Service giving rise to the claim, except where such limitation is not permitted by law.
9.4 Nothing in these Terms and Conditions shall exclude or limit the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot legally be excluded or limited.
9.5 The Company shall not be liable for any indirect or consequential loss, including but not limited to loss of profit, loss of business, loss of opportunity or loss of goodwill.
10.1 The Customer must notify the Company as soon as reasonably possible, and in any event within 48 hours of completion of the Service, of any alleged damage to property that they believe was caused by the Company’s staff.
10.2 The Customer must allow the Company reasonable access to inspect any alleged damage and to take photographs or other records as necessary to assess the claim.
10.3 If the Company accepts responsibility for damage, it may arrange and pay for repair, replacement or reasonable compensation, at its discretion and subject to the limitations of liability set out in these Terms and Conditions.
11.1 The Company will maintain appropriate public liability insurance and, where applicable, employer’s liability insurance in connection with its business and the Services provided.
11.2 Details of insurance cover can be made available on request. The existence of insurance does not extend or increase the Company’s liability beyond the terms set out in these Terms and Conditions.
12.1 If you have any concern or complaint about the Services, you should contact the Company as soon as possible, providing full details of the issue.
12.2 The Company will investigate complaints in a fair and timely manner and will attempt to resolve any disputes amicably.
12.3 If a dispute cannot be resolved by negotiation between the parties, either party may pursue its rights through the courts or any other dispute resolution procedures that may be agreed.
13.1 The Company will collect and process personal data about Customers in order to administer Bookings, provide Services, take payment and manage customer relationships.
13.2 Personal data will be handled in accordance with applicable data protection legislation in the UK. The Company will take reasonable steps to keep personal data secure and will not share it with third parties except where necessary for the performance of the Services, for legal or regulatory purposes, or with the Customer’s consent.
14.1 The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure is caused by events beyond its reasonable control. These may include, but are not limited to, extreme weather, industrial action, traffic disruption, accidents, fire, flood, acts of government, or breakdowns in transport or disposal facilities.
14.2 In such circumstances, the Company will use reasonable efforts to notify the Customer and to resume performance as soon as reasonably possible, but may cancel or reschedule the Service if necessary without liability for losses arising from the delay.
15.1 The Company may update or amend these Terms and Conditions from time to time. Any changes will take effect from the date they are published or otherwise notified to Customers and will apply to all Bookings made after that date.
15.2 The Terms and Conditions in force at the time of your Booking will apply to that Booking and the related Services.
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, unless mandatory law provides otherwise.
17.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed severed from the remaining provisions, which shall continue in full force and effect.
17.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
17.3 These Terms and Conditions constitute the entire agreement between the Company and the Customer regarding the Services, and supersede any prior understandings, representations or agreements, whether written or oral, relating to the same subject matter.
17.4 No person other than the Company and the Customer shall have any rights to enforce these Terms and Conditions under the Contracts Rights of Third Parties Act 1999.
Read the service terms and conditions for Rubbish Clearance Harrow, covering bookings, payments, cancellations, liability, waste handling, and governing law in the UK.
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