This Privacy Policy explains how Rubbish Clearance Harrow collects, uses, shares and protects personal data relating to customers and prospective customers in the Harrow area. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Rubbish Clearance Harrow customers, and anyone who contacts or interacts with us regarding our rubbish clearance and related services within the Harrow area.
By using our services, making an enquiry, or providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy. We may update this Privacy Policy from time to time and will always process personal data in accordance with the law in force at the time.
Rubbish Clearance Harrow is the data controller for the personal data described in this Privacy Policy. This means we determine the purposes and means by which your personal data is processed when you use our services in the Harrow area.
If you have any questions about this Privacy Policy or about how we handle your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the contact details provided on our main service information and booking documents or communications.
We collect and process different categories of personal data depending on how you interact with us. This may include:
Identity and contact details, such as your name, address, email address, telephone number, and any other contact information you provide when you request a quote, make a booking, or communicate with us.
Service and booking information, such as details about the property where rubbish clearance is required, access information, booking dates and times, service preferences, and any related instructions you provide.
Payment and billing data, such as information necessary to process your payments and issue invoices, including billing address and payment confirmation details. We do not store full payment card details if you pay by card; card payments are handled by our payment processing partners.
Communication records, such as emails, messages, call notes and any feedback, complaints or reviews you send to us.
Technical and usage information, which may include data generated through your interactions with our website or online booking systems, such as the date and time of enquiries, pages visited and the type of device or browser used, where applicable.
We only collect the personal data that is necessary for the purposes set out in this Privacy Policy and we aim to keep the information we hold accurate and up to date.
Under the UK General Data Protection Regulation, we must have a lawful basis to process your personal data. Rubbish Clearance Harrow relies on the following lawful bases:
Contract: We process personal data where it is necessary to enter into or perform a contract with you. This includes providing quotes, making bookings, delivering rubbish clearance services, issuing invoices and managing customer relationships.
Legal obligation: We process personal data where we are required to do so in order to comply with legal obligations, such as record keeping, tax, accounting and responding to lawful requests from public authorities.
Legitimate interests: We process personal data where it is necessary for our legitimate business interests and where these interests are not overridden by your rights and freedoms. This can include managing and improving our services, handling customer queries, preventing fraud and ensuring the security of our operations.
Consent: In certain situations, we may rely on your consent to process specific categories of personal data, for example, where you agree to receive certain forms of marketing communication. Where we rely on consent, you have the right to withdraw it at any time.
Rubbish Clearance Harrow uses your personal data for the following purposes:
To provide our services, including arranging inspections, scheduling collections, carrying out rubbish clearance and related work, and communicating with you before, during and after a booking.
To manage customer relationships, such as handling enquiries, providing quotes, dealing with complaints and requests, collecting feedback and maintaining our internal customer records.
To process payments and manage accounts, including issuing invoices, processing refunds where applicable and maintaining financial records in compliance with legal and regulatory requirements.
To improve and develop our services in the Harrow area, including analysing patterns of enquiries and bookings, reviewing feedback and enhancing the quality and efficiency of our operations.
To ensure safety, security and compliance, such as preventing fraud, securing our systems and complying with applicable laws and regulations.
Where permitted, to send you information about our services that may be relevant to you. You can object to such communications at any time.
We may share your personal data with trusted third parties where this is necessary for the purposes described in this Privacy Policy, and always in accordance with data protection law. These third parties may act as data processors on our behalf, or as separate data controllers.
Service delivery partners and subcontractors: We may share contact and job-related information with operational partners who help us deliver rubbish clearance and related services in the Harrow area, for example for labour, transport and disposal facilities.
Payment processors and financial service providers: We use third party payment processors to handle payments securely. These providers process your data in accordance with applicable payment security standards.
Professional advisers and insurers: We may share data with accountants, auditors, legal advisers and insurers where this is necessary for advice, dispute resolution, risk management or compliance purposes.
IT and system providers: We may use external providers for hosting, email, customer management systems and other business tools. These providers act as data processors and are bound by contractual obligations to protect your personal data.
Public authorities and law enforcement: We may disclose personal data where required to do so by law or where disclosure is necessary to protect our rights, your rights or the rights of others.
Whenever we use data processors, we enter into written contracts that require them to keep your data secure, use it only in accordance with our instructions and comply with data protection law.
Our main operations are based in the United Kingdom. If we transfer personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your information, in line with data protection law, such as approved standard contractual clauses or an adequacy decision issued by the relevant authority.
Rubbish Clearance Harrow keeps personal data only for as long as necessary for the purposes for which it was collected, and to meet any legal, accounting or reporting obligations.
In general, we retain customer contact and service records for a period that allows us to manage our relationship with you, respond to queries or complaints and demonstrate that we have fulfilled our obligations. Financial and transaction records may be kept for longer periods where required by tax or other legal requirements.
When personal data is no longer needed, we will securely delete or anonymise it so that it can no longer be linked back to you.
As a customer of Rubbish Clearance Harrow, you have a number of rights under data protection law. These rights may be subject to certain conditions and exemptions, but we will always respond to any request you make to exercise them.
Right of access: You have the right to request confirmation that we process your personal data and to obtain a copy of the personal data we hold about you, together with certain information about how and why we process it.
Right to rectification: You have the right to ask us to correct any inaccurate or incomplete personal data we hold about you.
Right to erasure: In some circumstances, you have the right to request that we delete your personal data. This is sometimes known as the right to be forgotten.
Right to restriction of processing: You may have the right to request that we restrict the processing of your personal data in certain situations, for example while we investigate a concern you have raised.
Right to data portability: Where our processing is based on consent or contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine-readable format and to transmit that data to another controller.
Right to object: You have the right to object to processing based on our legitimate interests, including profiling based on those interests. You also have an absolute right to object at any time to processing for direct marketing purposes.
Rights in relation to automated decision making: Rubbish Clearance Harrow does not carry out decisions based solely on automated processing which produce legal or similarly significant effects on individuals.
If you wish to exercise any of your rights, please contact us using our usual contact details. We may need to verify your identity before acting on your request to protect your privacy and security.
If you are unhappy with how we handle your personal data, we encourage you to contact us first so that we can try to resolve your concern directly. You also have the right to lodge a complaint with the relevant supervisory authority responsible for data protection in the United Kingdom.
This Privacy Policy applies to all Rubbish Clearance Harrow customers and prospective customers in the Harrow area. We are committed to protecting your personal data and using it fairly, lawfully and transparently in connection with the rubbish clearance and related services we provide.
Read how Rubbish Clearance Harrow collects, uses, stores and protects your personal data, and learn about your GDPR rights as a customer in the Harrow area.
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